Terms and Conditions
Introduction
These terms and conditions ("Terms of Service") govern your use of the mobile services provided by Rabona Corporation ("Services"). These Terms apply to all the services we offer, including but not limited to the rates, features, and terms related to the usage of call minutes, text messages, and internet data. The Terms of Service become effective once you accept them, which occurs when you make a purchase through our website. These Terms are subject to change periodically at Rabona Corporation’s sole discretion. Any updated or modified versions of these Terms of Service will be posted at https://www.rabona.us/. Such changes will become effective immediately upon posting. Continued use of the Services after the changes take effect constitutes your acceptance of the new terms. Unless prohibited by law, we retain the right to modify, suspend, or terminate our services or your account, or take corrective actions at any time, for any reason, including but not limited to any violation of these Terms.
Customer Information
By agreeing to these Terms of Service, you also consent to our Privacy Policy, which is available on our website. This policy may be updated periodically and outlines important details about the data we collect from you, how we utilize that data, and with whom we share it.
In the process of delivering services to you, we may collect certain information that is provided to us exclusively due to our relationship with you. This includes details about the type and nature of your services, as well as information related to the calls you make and receive. This information is considered Customer Proprietary Network Information ("CPNI"). We handle CPNI and your personal information in compliance with the Federal Communications Commission (FCC) regulations, federal privacy laws, and our Privacy Policy. We take appropriate measures to safeguard CPNI and other personal data from unauthorized access or disclosure. Your personal information will not be shared intentionally without your explicit consent. However, we are legally required to cooperate with law enforcement authorities in the investigation of legal violations. As such, we may be compelled to disclose information, including your name, account details, account history, or other transmission data, in response to lawful requests made by law enforcement or government agencies.
Customer Identity
Rabona Corporation customers are strictly prohibited from creating or using fraudulent subscriber accounts intended to conceal true identities or otherwise disrupt Rabona Corporation’s direct communication with the legitimate users of our network and services.
Furthermore, customers are prohibited from creating multiple subscriber accounts with the intent of bypassing Rabona Corporation’s pricing, plans, discounts, or service offerings.
Any subscriber accounts that lack unique, accurate, and verifiable identity information will be subject to immediate suspension without prior notice or refund.
Description of services
Rabona Corporation offers various mobile services which provides a combination of unlimited call minutes, unlimited text messages, and mobile data services. Below are the specific terms and conditions for the Rabona One Plan:
- Call Minutes and Text Messages: The Rabona One Plan includes unlimited call minutes and unlimited text messages. However, for clarification, "unlimited" refers to up to a maximum of 10,000 call minutes and 10,000 text messages per billing cycle. Once you have reached the 10,000 limit for either calls or text messages, you will be unable to make additional calls or send further text messages for the remainder of that billing cycle. After reaching the limit, any attempts to use these services will result in an error or failure to connect. Rabona Corporation reserves the right to modify these limits or suspend service in the event of excessive use that may be deemed as abuse or excessive according to network management practices.
- Mobile Data (Data Usage): The Rabona One Plan includes 20 GB of high-speed 5G data. Once you have consumed the 20 GB of high-speed data within the billing cycle, you will continue to have access to mobile data, but at a reduced speed of up to 256 kbps (kilobits per second) for the remainder of the billing cycle. The reduced speed will limit your ability to stream videos, browse heavy websites, and engage in data-intensive activities. This reduced speed is intended to ensure continued access to basic data services such as messaging, light web browsing, and email without impacting the overall performance of the network.
- 5G Network Access: The high-speed 5G data offered under this plan is available only in locations where Rabona Corporation has access to 5G coverage. In areas without 5G coverage, you may experience speeds depending on the availability of 4G or other lower-speed networks. Rabona Corporation does not guarantee the availability of 5G service at all times and may reduce speeds or change the data allocation as necessary based on network management practices.
- Network Management and Fair Usage: While the Rabona One Plan offers "unlimited" call minutes, text messages, and data, it is subject to reasonable network management practices. Rabona Corporation reserves the right to take corrective actions, including but not limited to limiting or suspending your access to services, if your usage is deemed excessive or disruptive to the network. This may include situations where the user exceeds the defined limits or engages in activities that impact other customers' experience on the network.
- eSIM Activation Process:
To activate the Rabona Mobile eSIM service on your device, please follow the instructions below:- Ensure Device Compatibility: Prior to activation, you must ensure that your device is compatible with eSIM technology. Rabona Corporation’s eSIM services are compatible with a wide range of devices, including but not limited to, the latest models of iPhone, iPad, Samsung Galaxy, Google Pixel, and other eSIM-enabled devices. To check compatibility, simply use the bar available on both the app and the website to enter your phone's IMEI and verify it. If you're unsure, feel free to contact customer support for assistance.
- Obtain and Scan the QR Code: Once your device is confirmed to be compatible with eSIM, you will need to scan the QR code provided by Rabona Corporation. The QR code can be obtained via the Rabona Mobile portal, or it may be provided to you in an email upon completing your service order. Use your device’s camera or the eSIM setup menu to scan the provided QR code. This will initiate the download of the necessary eSIM profile onto your device. Alternatively, you can use the activation code and SMDP+ address sent to you via email to begin the activation process.
- Download the eSIM Profile: After scanning the QR code or using other codes, your device will prompt you to download the eSIM profile. Follow the on-screen instructions to complete the profile download. This process ensures that your device is properly configured to use Rabona Mobile’s network services.
- Complete Activation and Device Configuration: Following the profile download, you will need to complete the activation process by verifying your account information. This may include entering your account credentials or providing additional details as required by Rabona Corporation. Additionally, you may need to configure your device settings to ensure optimal connectivity and functionality of the Rabona Mobile service. Once all necessary steps have been completed, your eSIM service will be active, and your device will be ready to use.
- Service Availability and Troubleshooting: Should you encounter any difficulties during the activation process, Rabona Corporation provides customer support services to assist with troubleshooting and resolving activation issues. If your device does not support eSIM or you face any technical issues during activation, you may contact Rabona Mobile’s customer support for further assistance.
Eligibility, Age, and Our Ability to Contract
By agreeing to these Terms of Service, activating, using, or paying for any Rabona Corporation service (the "Services"), you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract. If you are under the age of 18, you may only use our Services with the consent of a parent or legal guardian who agrees to these Terms on your behalf. By accepting these Terms, you represent and warrant that either you are over the age of majority, or that you have obtained parental or legal guardian consent, and that you have the legal right to enter into this Agreement.
In addition, if you are using Rabona Corporation’s Services on behalf of any legal entity, such as a corporation, partnership, or other organization, you are accepting these Terms on behalf of that entity. If the entity has separately entered into a business agreement with Rabona Corporation, those business terms will take precedence over the consumer terms set forth in this Agreement.
By continuing to use the Services, you acknowledge that you have the authority to bind yourself and any entity you represent to these Terms and Conditions, and that any misuse of the Services or failure to comply with these Terms may result in suspension or termination of your access to Rabona Corporation's network and services.
Account Protection
A security PIN must be established for all Rabona Corporation accounts to enhance the security of your account and personal information. This security PIN grants you the ability to request certain account changes, such as device changes, porting out, account deactivation, and more. For security purposes, any requests requiring action from our Support Team should be made either from the email address registered to the account or from the Rabona Corporation number associated with the account. You must be properly authenticated by Customer Support personnel before any customer data is released via phone or email. We strongly advise selecting a password that is difficult to guess and changing it regularly for added security. Furthermore, we recommend using a different password from the one used for your email account to further enhance protection. You must take all necessary precautions to safeguard your account data. Rabona Corporation is not liable for any loss or theft of account information, or unauthorized use. You agree to immediately notify Rabona Corporation of any unauthorized use of your password, account, or any security breach. Please note that credit/debit card fraud is a criminal offense.
Transaction Authorization
At Rabona Corporation, we use automated and manual systems to verify the proper usage and authorization of transactions. However, we do not collect or store any credit card information directly. Payments made through our services are processed exclusively via Stripe, our third-party payment processor. Stripe handles all credit card information securely in compliance with applicable payment industry standards and regulations.
We track all transactions for security purposes, and in the case of fraudulent activity, we may collect information such as IP addresses, detailed transaction records, and email addresses. This information may be provided to appropriate law enforcement authorities, in accordance with applicable laws, when required to assist in the prosecution of any individuals attempting to commit fraud on Rabona Corporation's website.
Dispute Resolution
Both parties agree to first attempt to resolve any disputes directly with one another. If you have a dispute, you must contact us using the contact methods outlined on our website. Please include a detailed description of the issue, all relevant documents or information, and your proposed resolution. We will reach out to you at the most recent address or phone number you have provided to us. Both parties agree to engage in good faith negotiations in an effort to resolve the dispute amicably. In the event that a claim proceeds to court, both you and Rabona Corporation waive any rights to a jury trial in any lawsuit or legal proceeding, to the extent allowed by applicable law.
Limitation of Liability and Indemnity
Both you and we agree that any claims for damages or other forms of monetary relief shall be limited to direct and actual damages, unless prohibited by law. You acknowledge that neither we nor our business partners shall be liable to you or any third party for any indirect, special, incidental, consequential, exemplary, or punitive damages of any kind, including but not limited to lost profits (even if we have been advised of the potential for such loss), arising from any act or omission in the provision of our products or services, or under any legal theory, including but not limited to fraud, misrepresentation, breach of contract, personal injury, product liability, or any other cause of action.
We assume no responsibility or liability for your use of any content. Furthermore, we are not liable for:
1. Any acts or omissions by other companies that provide part of our services or any equipment related to such services.
2. Errors or omissions made by our business partners.
3. Any damages resulting from products or services provided by or manufactured by third parties.
4. Any unauthorized or disputed charges for our services that appear on your online account statement and were not promptly disputed in accordance with these Terms of Service, especially charges that occurred more than 30 days prior.
You acknowledge that no fiduciary or special relationship exists between you and us by virtue of these Terms of Service or your use of our Services. Additionally, we are not liable for missed voicemail messages, deletion of contacts from your address book, content loss, or any messages that are lost from your voicemail system.
You agree to indemnify, defend, and hold harmless us, our affiliates, and their respective officers, agents, partners, and employees, from any and all liabilities, settlements, penalties, claims, causes of action, and demands brought by third parties (including any associated costs, expenses, or attorneys' fees) arising from your use of our products or services, or the use of our products and services by anyone else using your mobile phone and/or account. This includes any claims based on contract, tort (including strict liability), or any other legal theory, regardless of the form of the action.
Taxes, Surcharges & Fees
Sales on rabona.us
In addition to the charges billed for Rabona Corporation Services, surcharges, taxes, fees, and other charges may be applied to your invoice based on the type of service you have and your geographical location, among other factors.
By visiting and shopping on this site, you, the Customer, agree to pay all applicable federal, state, and local taxes, surcharges, or fees required or permitted to be billed by Rabona Corporation. Furthermore, the Customer acknowledges that international services may be subject to value-added taxes or other taxes or fees imposed by the countries where the calls originate or terminate. The Customer is responsible for, and agrees to pay, all such taxes and fees related to the use of Rabona Corporation's Services. Certain taxes, fees, or surcharges may appear as separate line items on your invoice. Examples include, but are not limited to, the following.
State & Local Sales and Use Tax
All states, with few exceptions, impose some form of state-level sales and use tax. These taxes are generally applied to the sale or use of tangible personal property and certain services. The sales and use tax is intended to be passed on to the end user/consumer.
In many states, local jurisdictions also impose a sales or use tax. In some cases, the local sales and use tax is administered by the local jurisdiction, while in other cases, the state administers the local sales and use tax. Certain exemptions may apply to sales for resale and sales to certain types of entities (e.g., the federal government, state and local governments, non-profit entities, etc.).
Rabona Corporation collects sales and/or use taxes as required by state and/or local law.
Communications Services Tax
Certain state and local jurisdictions impose specific communications taxes on communication services, in addition to or in place of sales or use tax. The communications services tax is intended to be passed on to the end user/consumer. The rate for communications services tax (CSR) usually differs from the Sales and Use Tax rate, and the value varies by jurisdiction.
Exemptions may apply to sales for resale and sales to certain entities (e.g., the federal government, state and local governments, non-profit entities, etc.).
Rabona Corporation collects the communications services tax as required by applicable state and/or local law.
Gross Receipts Taxes
A number of states impose a gross receipts tax on communication service providers. In some states, this tax is intended to be passed on to the end user/consumer. In other states, the gross receipts tax is the responsibility of the seller, with no pass-through to the customer.
Exemptions may exist. The gross receipts tax is typically passed on to the customer, depending on the type of entity making the purchase (e.g., the federal government, state and local governments, non-profit entities, etc.).
Rabona Corporation pays gross receipts taxes and collects them from customers when required (or permitted) by applicable state and/or local law.
Local Utility Taxes
Local utility taxes are imposed by cities and counties in a select number of states. Certain exemptions apply to sales for resale and sales to specific entities (e.g., the federal government, state and local governments, non-profit entities, etc.).
Rabona Corporation pays local utility taxes and collects them from customers when required (or permitted) by applicable state and/or local law.
Local License Taxes
Local license taxes are imposed by cities and counties in a limited number of states.
Exemptions may apply to sales for resale and sales to certain entities (e.g., the federal government, state and local governments, non-profit entities, etc.).
Rabona Corporation pays local license taxes and collects them from customers when required (or permitted) by applicable state and/or local law.
E911 Fees
To maintain proper 911 service funding, state and local jurisdictions impose E911 fees on certain communication services. These fees are often administered by the state department of revenue, though the majority are assessed and managed by local jurisdictions. E911 fees are meant to be passed on to the customer via the invoice. Sales for resale are generally exempt from E911 fees. Non-profit organizations are typically subject to E911 fees, although they might be exempt from other taxes or fees. Rabona Corporation collects E911 fees from customers when required by applicable state and/or local law.
Applies to California Customers Only
On November 15, 2018, the Prepaid MTS Surcharge Collection Act, originally enacted in January 2016, was declared unenforceable by the United States District Court due to its conflict with federal law.For clarification, the Prepaid MTS surcharge consisted of three components: MTS 911, PUC, and Local. The components that were declared unenforceable include only the MTS 911 and PUC charges. As a courtesy to our customers, Rabona Corporation refunded the collected MTS surcharges (MTS 911 and PUC) to customers in early 2019. The refund period covered charges from January 1, 2016, through December 2018. As of December 31, 2018, the Prepaid MTS surcharges (Local) continue to be charged. The applicable rates for these charges can be found here. The rates are listed here.
Refunds; Cancellation, Termination, Suspension, or Adjustment of Service Plans.
You may cancel or we may terminate, suspend, or adjust (in accordance with these T&Cs and our Acceptable Use Policy) any Service plan that you purchase from us at any time; provided that, except as otherwise required by applicable law and our Refund Policy, you will not receive any refund of amounts paid to us in connection with any such Service plan, whether cancelled by you or terminated, suspended, and/or adjusted by us.
Plan Refund Policy (Cancellations). You may request a refund and cancel your new Rabona Corporation service activation for any reason within fourteen (14) calendar days of activation, and we will refund the full purchase price excluding any associated taxes and fees, as long as you: (i) have purchased a Rabona Corporation plan on rabona.us or Rabona app; and (ii) contact us via our contact form to cancel your new service activation (collectively, the “14-day money back guarantee” or “14-day risk-free trial”). Refunds will be processed within ten (10) business days after you contact us.
Refund Process. All charges billed by Rabona Corporation exclude taxes. Rabona Corporation calculates customer taxes using industry-standard tax calculation software, which computes taxes to four decimal places. When taxes are reflected on customer invoices, they are rounded to the nearest cent. As a result, rounding errors may occur when itemized taxes are displayed on the customer invoice.
To request a payment refund, please contact Rabona Corporation Customer Service. You must be the account holder or an authorized user and be able to verify your identity and account information. To request a refund via Email or send a message through our Contact section. The customer must be logged into their online account to send the request. Payments older than five months from the date of the request are not eligible for refunds. Refund requests submitted after a number port-out will not be processed.
Warranties, Exclusions, and Limitation of Liability
Except for the limited warranty provided above, Rabona Corporation MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, WHETHER BY FACT OR BY OPERATION OF LAW, IN CONTRACT OR TORT, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR REGARDING THIS WEBSITE, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED IN THIS WEBSITE, OR ANY PRODUCT OR SERVICE SOLD OR PURCHASED THROUGH THIS WEBSITE.
Disputes
Purchases will appear on your credit/debit card statement as "Rabona Corporation". You agree not to file a credit card or debit card chargeback with regards to any purchase made on the website but instead agree to attempt to resolve the issue directly with Rabona Corporation.
In the event that you breach this agreement and file a chargeback, and the chargeback is resolved in our favor by either the credit card issuing bank, the credit/debit card processor, or the credit card company, you agree to reimburse us for any costs incurred in investigating and responding to the chargeback. This includes, but is not limited to, our actual costs paid to the credit/debit card processor or our banks, as well as the reasonable value of the time our employees spent addressing the matter, as determined in our discretion, in good faith.
If a chargeback is initiated or threatened for a purchase, we reserve the right to report the incident to chargeback abuser databases. Rabona Corporation uses various credit reporting agencies and will issue a default notice to them upon receiving a fraudulent order or chargeback. This may severely impact your credit rating. We are under no obligation to mark the debt as paid, even if we later receive payment to resolve the situation.
These Terms and Conditions may be available in multiple languages; however, in the event of a conflict between any other language version and the English version of these Terms and Conditions, the English language version shall always prevail.
BY ACCEPTING THESE TERMS AND CONDITIONS, YOU ARE AGREEING TO RESOLVE ANY DISPUTE WITH US AS SPECIFIED BELOW THROUGH BINDING ARBITRATION AND TO WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS ACTION SUIT.
IN THE EVENT OF ANY CLAIMS OR DISPUTES OF ANY NATURE, INCLUDING TORT, CONTRACT OR STATUTORY CLAIMS, IN ANY WAY RELATED TO OR CONCERNING THE TERMS AND CONDITIONS, YOUR USE OF THE WEBSITE, OUR SERVICES, DEVICES OR PRODUCTS, INCLUDING ANY BILLING DISPUTES (COLLECTIVELY, “DISPUTE”), YOU MUST FIRST GIVE US AN OPPORTUNITY TO RESOLVE THE DISPUTE BY SENDING A WRITTEN DESCRIPTION OF YOUR CLAIM (“NOTICE OF DISPUTE”) TO:
RABONA Corporation
West 34th Street, 10120
New York City (NY) USA
Phone number: +1 646 7030090
info@rabona.us - press@rabona.us
The Notice of Dispute must contain enough information for us to identify your account and attempt to resolve your claim, including (a) the name of the Rabona Corporation account holder; (b) billing account number; (c) the mobile telephone number at issue; (d) a written description of the problem, relevant documents and supporting information; and (e) a good faith calculation of the damages you claim to have suffered and a statement of the specific relief you are seeking.
IF WE ARE UNABLE TO RESOLVE THE DISPUTE WITHIN A REASONABLE TIME (NOT TO EXCEED THIRTY (30) DAYS), THEN THE DISPUTE SHALL BE RESOLVED BY MANDATORY AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES THEN IN EFFECT. JUDGMENT ON THE ARBITRATION AWARD MAY BE ENTERED IN ANY COURT IN DEKALB COUNTY, GEORGIA HAVING JURISDICTION THEREOF.
The AAA rules are available at www.adr.org. Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules.
CLASS AND MASS ACTION WAIVER. YOU HEREBY WAIVE WITH RESPECT TO ANY DISPUTE: (I) THE RIGHT TO PARTICIPATE IN A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE ACTION IN ARBITRATION OR IN COURT, EITHER AS A CLASS REPRESENTATIVE OR CLASS MEMBER; AND (II) THE RIGHT TO JOIN OR CONSOLIDATE CLAIMS WITH CLAIMS OF ANY OTHER PERSON.
JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND RABONA CORPORATION AGREE TO WAIVE THE RIGHT TO A JURY TRIAL.
GOVERNING LAW. ANY DISPUTE SHALL BE GOVERNED BY THE LAWS OF THE STATE OF GEORGIA, EXCLUDING ITS PRINCIPLES GOVERNING CHOICE OF LAW.
MANDATORY FORUM SELECTION. ANY ACTION CONCERNING A DISPUTE SHALL BE BROUGHT IN THE COURTS LOCATED IN DEKALB COUNTY, GEORGIA. YOU AND RABONA CORPORATION CONSENT TO THE JURISDICTION OF THOSE COURTS AND WAIVE ANY OBJECTION AS TO PERSONAL JURISDICTION OR AS TO THE LAYING OF VENUE IN SUCH COURTS DUE TO INCONVENIENT FORUM OR ANY OTHER BASIS OR ANY RIGHT TO SEEK TO TRANSFER OR CHANGE VENUE OF ANY SUCH ACTION TO ANOTHER COURT.
Prevailing-Party Attorneys’ Fees, Costs and Expenses. In connection with the resolution of a Dispute, the prevailing party shall be entitled to recover reasonable attorneys’ fees, costs and expenses from the losing party, including fees, costs and expenses incurred in arbitration proceedings and proceedings concerning the arbitration award, and all appeals.